Lost Mary Vape Shipping Policy
Every order placed on Lost Mary Vape ships directly from our Moreno Valley, CA warehouse. This page covers processing times, rates, delivery estimates, tracking, and age verification requirements.
Last updated 2026-05-23.
1. Shipping Overview
- Ships from: 24300 Nandina Ave, Moreno Valley, CA 92551
- Ships to: All US states except New York
- Carriers: USPS Ground Advantage, UPS Ground (carrier chosen based on destination + package weight)
- Order minimum: $0 — no minimum order
- Free shipping threshold: $80+ (standard)
2. Order Processing Timeline
Orders placed before 12:00 PM PT on a business day ship the same day. Orders placed after 12:00 PM PT or on weekends ship the next business day. We do not process or ship orders on US federal holidays.
Once your order is handed to the carrier, you'll receive an automated shipping confirmation email with the tracking number. Tracking events typically appear in the carrier's system within 4–12 hours.
3. Shipping Rates & Free Shipping
- Orders under $80
- $5.95 standard shipping
- Orders $80–$149.99
- FREE standard shipping
- Orders $150 and above
- FREE standard shipping + extra 10% off (auto-applied at checkout)
- Expedited (UPS 2-Day)
- $14.95 flat (where available)
Free shipping is applied automatically at checkout — no coupon code needed.
4. Delivery Estimates by Region
- West Coast (CA, OR, WA, NV, AZ)
- 2–4 business days
- Mountain & Midwest (CO, UT, TX, IL, OH, etc.)
- 4–6 business days
- East Coast (FL, GA, NC, PA, MA, etc.)
- 5–7 business days
- Alaska, Hawaii, US territories
- 7–14 business days
Delivery times are estimates and may vary due to carrier volume, weather, or other factors beyond our control.
5. Order Tracking
Once an order ships, a confirmation email is sent with:
- Carrier name
- Tracking number
- Estimated delivery window
- Tracking link (clickable, opens carrier site)
Tracking can also be checked anytime at /order-tracking/ with just your order number and email, or under "Orders" in /my-account/ if you have an account with us.
6. Age Verification (21+)
lostmary-vape.com sells nicotine products intended for adults aged 21 and older. All orders require age verification at checkout via our 3rd-party verification provider. Verification typically takes <5 seconds and uses the billing name + address you supply. Orders that cannot be verified automatically may require a government-issued ID upload — we'll email you with instructions if that's needed.
Orders that cannot be verified within 72 hours are cancelled and refunded.
7. Shipping Restrictions
We do not ship or sell any flavored tobacco products to the State of New York per state law. We also do not ship to PO boxes (APO/FPO/DPO military addresses are an exception — those are accepted).
Some local jurisdictions restrict nicotine product delivery; in those cases the carrier may return the package to us as undeliverable.
8. Damaged, Lost, or Missing Packages
If a package arrives damaged or does not arrive at all:
- Photograph any external damage to the box and the products inside.
- Email service@lostmary-vape.com within 7 days of the delivery date (or expected delivery date) with photos and your order number.
- We'll either ship a replacement at no charge or refund the affected items, your choice.
For full return and refund details, see the Return Policy.
9. Order Changes & Cancellation
Need to modify or cancel an order? Contact service@lostmary-vape.com as soon as possible. Since most orders are processed within hours, changes can only be guaranteed before the package is handed to the carrier.
Response time: within 1 business day. Include the order number for faster assistance.
The same processing window applies to every SKU, whether you ordered the Lost Mary MT35000 Turbo, the coil-free Lost Mary Ultrasonic 35K, the entry-tier Lost Mary MT15000 Turbo, or a mixed-cart pull from the full Lost Mary Flavors catalog. If you searched Lost Mary Vape Near Me and chose to order here instead of buying local, expect 2-5 day transit from California to most US zip codes.