Lost Mary Vape Return Policy

Two coverage layers protect every Lost Mary Vape order: a 7-day satisfaction guarantee for unused devices, and a 1-year warranty for manufacturing defects on devices that have been used. Below is exactly how each works.

Last updated 2026-05-23.

1. Lost Mary Vape Return Policy at a Glance

Unused, sealed product: 7-day satisfaction guarantee — full refund or exchange
Used device with manufacturing defect: 1-year warranty — replacement at no charge
Damaged in shipping: Replacement or refund, photos required within 7 days
Wrong item shipped: Replacement at no charge, prepaid return label included
Buyer's remorse on opened device: Not eligible (state law restricts resale)

2. 7-Day Satisfaction Guarantee

If you receive an unused, factory-sealed device and decide it's not for you, you have 7 calendar days from the delivery date to request a return. Conditions:

Device must be unused — manufacturer hologram seal intact
Original packaging required
Customer pays return shipping ($5.95 deducted from refund) unless the return is due to our error
Refund issued within 5 business days of receiving the returned device

3. 1-Year Warranty on Manufacturing Defects

Lost Mary devices carry a 1-year manufacturer warranty covering:

Charging port failure (device won't accept charge from a known-good cable)
Battery failure (device won't hold a charge or won't power on)
Leaking from manufacturing seal defects (not from puncture or pocket damage)
LCD or LED malfunction (Nera Fullview 70K Kit, MT35000/MT15000 Turbo)

Coverage does NOT include:

Physical damage from drops, water immersion, or pocket compression
Tampering or attempted refilling (closed pod system — opening voids warranty)
Normal end-of-life (battery + e-liquid exhausted)
Devices purchased from a reseller (warranty applies only to direct lostmary-vape.com orders)

4. Damaged or Wrong Items

If your package arrives damaged, or if we shipped the wrong item, contact us within 7 days of delivery with photos. We cover all return shipping and either replace the item at no charge or issue a full refund — your choice.

5. How to Start a Return or Warranty Claim

Email service@lostmary-vape.com with your order number + description of the issue + photos (for damage or defect claims).
We'll reply within 1 business day with next steps and a return shipping label (if applicable).
Ship the device back using the label or address provided.
Once received and inspected, refund or replacement is processed within 5 business days.

6. Refund Details

Refunds are issued to the original payment method:

Credit/debit card: 5–10 business days to appear on statement (varies by bank)
Apple Pay / Google Pay: Refunded to the underlying card; same 5–10 day timeline
Rewards points used: Restored to your account within 24 hours of refund processing

Restocking fees: none for 7-day-satisfaction returns. None for warranty claims. None for our errors.

7. Order Cancellation

Orders can be cancelled at no charge before they ship. Once a tracking number is generated, the order is in the carrier system and we cannot recall it — at that point treat it as a return per the 7-day satisfaction policy above.

8. Exchanges

Want a different flavor or device? Email service@lostmary-vape.com with your order number and the swap you'd like. If the device is unused, we'll ship the replacement and include a return label for the original at no extra cost. Common swaps we see: between the Lost Mary MT35000 Turbo and the coil-free Lost Mary Ultrasonic 35K (both 35K-puff tier, different draw character), or stepping down from a 35K-puff device to the Lost Mary MT15000 Turbo for daily carry. Browse the full Lost Mary Flavors catalog before requesting the swap so the new SKU is ready.

9. Contact Lost Mary Vape Support

All return and warranty questions go to one inbox: service@lostmary-vape.com. Response within 1 business day. Include the order number in the subject line for faster handling.

This policy covers direct orders only. If you bought after searching Lost Mary Vape Near Me at a third-party gas station or local shop, that retailer's own return terms apply — we can't process refunds for inventory we didn't ship.